Refund policy

 Return & Refund Policy

At Vaquero Naturals, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

Returns

You have 30 days from the date of delivery to return unopened and unused products in their original packaging for a full refund of the purchase price (excluding shipping costs).

Due to the nature of skincare products and for hygiene reasons, we cannot accept returns of opened or used products unless they are defective.

Defective Products

If you receive a defective product, please contact us at thevaquerohealth@gmail.com within 7 days of receipt with photos of the defect. We'll provide a replacement or full refund including original shipping costs.

Allergic Reactions

If you experience an allergic reaction to our product, please discontinue use immediately and consult a healthcare professional. Contact us within 14 days of purchase with proof of the reaction (such as a doctor's note) for a refund consideration.

How to Initiate a Return

1. Email thevaquerohealth@gmail.com with your order number and reason for return
2. Wait for our confirmation and return instructions
3. Ship the item back to us using a trackable shipping method
4. Once we receive and inspect the return, we'll process your refund

Refund Processing

Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect your return.

Questions?

If you have any questions about our return policy, please contact us at thevaquerohealth@gmail.com.